Returns Info

RETURNS:

We accept returns on unworn items, in perfect condition, that are returned to us within 14 days of receipt of goods.

If you require a different size you will need to place a new order and return the unwanted items for a refund.

(This means you must post your return to us within 14 days of receiving your order)

**Please note goods returned after this time without prior agreement will not be accepted and you will need to pay additional postage to have the goods shipped back to you **

We cannot reimburse for returned items that are lost and we have not received, so we suggest using a tracked service and retaining proof of this until your refund is completed.

Return items must include a note with your name, address, email and order number (or original packing slip / invoice) and reason for return.

Once we receive your return, please allow 7 days for your return to be processed. If you have not received a confirmation of your return after this time, please contact us on sales@mabli.co.uk for assistance.

 

Return address:

 

Lisa Roberts 

Mabli Returns 

Storage Giant Cardiff

376 Newport Rd

Cardiff

CF23 9AE

UK

 

**Important note, for International exchanges/Returns: Items must be marked as ‘Returned Goods’ on all customs declarations. If we are asked to pay duty charges on returned shipments, this amount will be deducted from your refund. We cannot be held responsible if the courier company does not contact us for duty payment and returns your package back to you. You as the customer must keep track of the return and are responsible for it until it is delivered to us**

 

ORDER ISSUES:

 

No worn goods should be returned without prior agreement.

No goods past our 14 days returns policy should be returned without prior agreement.

If you have ordered a MABLI product through one of our stockists, you must contact the store directly who will in turn contact us if necessary. We in no circumstances can refund or replace items bought from elsewhere.

If you have an issue with your order, email us on sales@mabli.co.uk or use the ‘contact us’ form on our website. Please include your order number and photos of the issue if applicable.

If we receive a parcel from you containing worn goods or goods past the returns period without prior agreement, and we do not find any manufacturer fault, then it will be the customer’s responsibility to pay for the goods to be returned to them.

 

If you find a fault present with any item received, you must notify us within 48 hours of receipt of package.

 

Refunds or replacements will not be given for worn goods unless a valid manufacturer fault is found. Damage such as snags, pilling, bobbling, rips or pulls in yarn, etc, after goods have been worn, are considered as general wear and tear. We are not liable for any accidental damage incurred through wear.

Refunds or replacements will not be given for shrinkage or damage caused to goods after laundering. Our care instructions are tried and tested, and when followed correctly do not cause shrinkage or stretching. Laundering issues are caused by the temperature or agitation level in the wash being too high, or from tumble drying, or not drying flat, which, as per our care label, should be avoided. We are not liable for any damage incurred through laundering.

 

RETURN SHIPPING CHARGES

Please note return shipping charges are to be paid by the customer, except in the event of any confirmed faulty item that needs to be returned, in which case we will also refund your postage costs, providing you have contacted us first and shipped as advised.