Delivery Information

Last Posting Dates

16th December for Europe

16th December for Express USA

19th December for UK

European Union customers please note:

We have resumed shipping to France, Spain, Ireland, Italy, Netherlands, Austria and Germany. Please be prepared to pay your destination country’s sales tax as well as a customs clearance fee to the courier, DPD. Any parcels refused or returned due to unpaid fees will be subject to a restocking fee of £15, as well as your original shipping fee not being refundable.

Please only order if you are happy with these terms.

 

For all other EU countries not listed above:

We have now resumed shipping to your countries, however, due to customs clearance with our courier the order must be over £140 in value (not including shipping). Any orders placed below the value of £140 will be cancelled and will not be shipped.

Please be prepared to pay your destination country’s sales tax as well as a customs clearance fee to the courier, DPD. Any parcels refused or returned due to unpaid fees will be subject to a restocking fee of £15, as well as your original shipping fee not being refundable.

Please only order if you are happy with these terms.

 

USA customers please note:

For all orders shipping to a USA address, you can shop with us duty free as long as your order is under USD 800 (our currency is GBP so you will need to check the current exchange rate).

 

Australia customers please note:

For all orders shipping to an Australia address, you can shop with us duty free as long as your order is under AUD 1000 (our currency is GBP so you will need to check the current exchange rate).

 

All Worldwide customers other than those countries listed above, please note:

As the UK has now left the EU, sending to the EU, as well as the rest of the world, may be subject to duty and/or VAT. Please check with your country’s authorities regarding any applicable charges as these will vary from country to country. For your reference, all our products are of EU and UK origin.

Please also bear in mind that there is usually a processing fee that all couriers will charge for customs clearance in addition to to any applicable taxes.

If you refuse your delivery or neglect to pay any requested taxes imposed by your country which results in the parcel being returned to us, we will refund you only once we are in receipt of the goods, and your refund will be minus the cost of your original shipping and any return shipping charges that may be imposed.

 

General Shipping Info

All our orders are sent either tracked and/or Signed for, and we use mainly DPD and DHL. The option we use will depend on your order weight and your location, unless DHL Express is selected, in which case we will of course send using this courier, and well as fast tracking your order processing.

UK STANDARD SHIPPING: £3.95 - TRACKED SERVICE - takes approximately 2 days from order despatch.

EUROPE STANDARD SHIPPING: £14.95 - TRACKED SERVICE - takes approximately 5 days from order despatch.

WORLDWIDE STANDARD SHIPPING: £17.95 to £18.95 TRACKED SERVICE - ETA varies depending on country.

USA STANDARD SHIPPING: £15.95 - TRACKED SERVICE, which takes approximately 7 days from order despatch.

DHL EXPRESS SHIPPING: EXPRESS TRACKED SERVICE, offered for USA, China, Japan, Australia and New Zealand - faster than our regular tracked. See checkout page for current charges.

 

Please note these delivery times are estimated based on 1-2 days business days to dispatch your order and the guidelines given by our Couriers for average transit times. They are good estimates, but cannot be guaranteed.

 

For orders dispatched to an address outside of the UK:

There may be customs/import charges applied at the destination country.

Unfortunately we have no control over these charges and cannot predict how much they will be. 

We also cannot control delays that occur due to transportation or customs issues, however we will always try to help if there is a problem.